LATEST ARTICLES

A Complete Guide to Social Media Customer Service

Social media was created with the idea of dialogue in mind, so it’s not surprising that more and more users choose it as the main channel of communication with brands.According...

What do the symbols mean in Google’s Map Pack and Local Finder?

Google My Business is increasingly becoming more integrated with other datasets on the web. This includes user-generated data submitted to GMB listings, along with the content published on your website.For...

Optimizing for Searcher Intent Explained in 7 Visuals

Ever get that spooky feeling that Google somehow knows exactly what you mean, even when you put a barely-coherent set...

Bing upgrades text-to-speech, expands intelligent answers, improves visual search

Bing announced large upgrades to their text-to-speech capabilities in voice search, improvements to their intelligent answers and visual search capabilities.Intelligent answers. Bing’s intelligent answers are now smarter by leveraging their...

Google hasn’t supported rel=next/prev for a while (thanks for telling us)

Google has stopped supporting the rel=next/prev markup it launched back in 2011. The interesting part is, Google has not supported it for the past few years and didn’t tell anyone!What...

Patent suggests how CTR, time on page could be used in search rankings (if...

Earlier this month, Google was granted a patent for utilizing click-through rates as a potential ranking factor. The patent tells us that the search result a user selects and the...

Google’s March 2019 core quality update: Stories of recovery

On March 12, Google released an update to its algorithms that had a significant impact on quite a few sites across the web. Many, but not all, of the sites...

Google’s March 2019 core quality update: Stories of recovery

On March 12, Google released an update to its algorithms that had a significant impact on quite a few sites across the web. Many, but not all, of the sites...

How call tracking is becoming ‘conversational intelligence’

Contrary to what many marketers perceive, call volumes have increased in the smartphone era. Phone calls remain a key channel for leads and sales across industries, and call tracking has...

Google Dance Dance Revolution Game

Google has what looks like the Dance Dance Revolution at their New York City office. I've seen it there with my own two eyes but I...